Frequently Asked Questions

If you have a question which is not listed here, please contact customer support and one of our representatives will be able to help you.

Do you offer free games at Slots Galore?

Slots Galore offers free games for all player accounts. When you're ready to win some real money you can enable your account for Real Money Play.

How can I download the Casino?

Visit our download page and the casino download should automatically start. We suggest saving it to your desktop so it is easy to find and install.

What type of casino games do you offer?

We have over 100 casino games available to play once you download the casino. With a varitey of games to choose from you can find your favorite including slots (three, five and seven reel; bonus slots) Blackjack, Video Poker, Multi hand video Poker, Roulette, Craps, Baccarat, Tri Card Poker, Keno and a wide variety of other specialty games. Many of our games are also offered as progressive games for a chance to win the Jackpot advertised on our sites and in the gaming client.

Is the progressive jackpot on your site real?

The progressive jackpot is 100% accurate and real and encompasses a set percentage of the house winnings. When you play a progressive game, you get the chance to win some or all off the progressive jackpot depending on the pay table and terms of the game at hand. You will see the progressive ticker while you are playing at Slots Galore, and will notice the fluctuation based on current winnings and contributions to that progressive game.

Do you offer any rewards?

Yes we do. We offer our players rewards and bonuses based on their playing activity, in the VIP Plan. Every month we offer special rewards and programs to our valued customers.You are entered into the VIP Plan as soon as you start playing with a real money account and gain access to bonuses immediately!

How do I contact customer support and when is it available?

Our support team is available between 8am-4am ET. If you need to speak to someone on the support team you can find all our contact information on our support page. We are available via email, phone and live chat.

How long have you been in business and where are you licensed?

Our casinos have been in business since 1997 and we are licensed for gaming in Antigua.

Is the username/password case-sensitive?

The username IS NOT case-sensitive. Entry using either case is acceptable. The password IS case-sensitive. If you require further assistance, please contact Customer Support.

Are your rules for Roulette American or European?

We provide both a European and American Roulette game – it is up to you to choose which game you would like to play!